This item contextual design defining customer centered systems interactive technologies by karen holtzblatt paperback 6213 ships from and sold by mall books rapid contextual design a how to guide to key techniques for user centered design interactive by karen holtzblatt paperback 5888. Contextual design defining customer centered systems interactive technologies 1st first by beyer hugh holtzblatt karen 1993 paperback isbn kostenloser versand fur alle bucher mit versand und verkauf duch amazon. Contextual design defining customer centered systems interactive technologies by hugh beyer 1997 09 15 hugh beyerkaren holtzblatt isbn kostenloser versand fur alle bucher mit versand und verkauf duch amazon. This book introduces a customer centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations this is a practical hands on guide for anyone trying to design systems that reflect the way customers want to do their work. Contextual design explains the customers role in product design to high tech product teams it gives techniques and procedures on how to integrate customers and potential customers into the development cycle the most important section for product managers is the chapter on techniques for interviewing called contextual inquiry in the books lexicon details how to conduct an onsite interview what to watch for and which follow up questions to ask while geared to the systems analyst